Privacy Policy

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, mailing or service address.
• Service details — information about the facility, event, training, or services you request.
• Account information — login credentials and profile details for portals you use.
• Payment information — processed securely through third-party processors; we do not store full card numbers.
• Employment information — for job applicants, the information you submit through our careers pages.

We also automatically collect limited technical information (IP address, browser type, device information, pages viewed) through cookies and similar technologies.

• Provide, operate, and improve our services;
• Respond to inquiries, proposals, quotes, and bookings;
• Send service-related communications — scheduling, dispatch, confirmations, and reminders by email and, where you have consented, by text message;
• Process payments and maintain records;
• Evaluate employment applications;
• Comply with legal, tax, insurance, and contractual obligations; and
• Protect the safety and security of our staff, clients, and the public.

When you provide your mobile number and opt in, Swan may send you text (SMS/MMS) messages related to our services, such as service and dispatch notifications, booking and quote confirmations, scheduling and appointment reminders, course and certification updates, and customer-service replies.

• Consent: We text only individuals who have opted in via a form, an opt-in box, or by texting us first. Consent is not a condition of purchasing any goods or services.
• Message frequency varies based on your interactions with us.
• Rates: Message and data rates may apply.
• Opt-out: Reply STOP at any time to opt out; we will send one confirmation and no further texts unless you opt in again.
• Help: Reply HELP or contact info@swanaquatics.com or 1-844-THE-SWAN (1-844-843-7926).
• Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be sold or shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties under any circumstances. Information may be shared only with the service providers strictly necessary to deliver the messaging service, and only for that purpose.

We do not sell your personal information. We may share information only with: service providers acting on our behalf (payment, messaging, scheduling, hosting, analytics) under confidentiality obligations; clients/facilities, as necessary to staff and operate a contracted facility or event; legal and safety authorities where required by law or to protect rights and safety; and in connection with a business transfer. As stated in Section 3, text-messaging opt-in data and consent are never shared with third parties.

Our websites use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings.

We use reasonable safeguards to protect personal information, though no method of transmission or storage is completely secure. We retain personal information as long as necessary to provide our services and to comply with legal, tax, insurance, and contractual obligations.

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. California residents have rights under the CCPA/CPRA. We do not sell or share personal information as those terms are defined under applicable law. To exercise any rights, contact us using the details below.

Our services are directed to adults and organizations. While we provide aquatic programs and training that involve minors, we collect information about minors only from a parent, guardian, or authorized adult, and we do not knowingly collect personal information directly from children under 13 online without appropriate consent.

Swan Engine is our employee app (web, iPhone and Android), used only by Swan staff with a login from their supervisor. There is no public sign-up. Through it we collect the work information needed to run the business:

• Who you are — your name, work email and phone, synced from our payroll and HR system.
• Your time — clock-in and clock-out times and meal breaks. When you clock in from your phone, your location at that moment, to confirm you are at your assigned site. Location is used only for that check.
• What you attach — photos you add to expense reports or incident reports, and documents you upload.
• Your work — tasks, schedule requests, event offers you accept, expense reports, and messages with your team.
• Notifications — a device token so we can send you notifications about shifts, offers, schedule changes and approvals. You can turn notifications off in your phone’s settings.

We do not sell this information, do not use it for advertising, and do not track you across other apps or websites. We use an error-monitoring service to find and fix crashes and slow pages; it receives technical details about the error and the account it happened on. We share your information only with our payroll and benefits provider (ADP) and the service providers that host and monitor the app, under confidentiality obligations. It is kept as part of your employment record under our retention policy. Questions or requests about your data: hr@swanaquatics.com.

We may update this Policy from time to time and will post the revised version with a new “Last updated” date. Questions? Contact The Swimming Swan, LLC — info@swanaquatics.com · 1-844-THE-SWAN (1-844-843-7926).